Our New Managed Smart Home Support Packages
Here at SHW we have a Sydney-based help desk which emphasizes our client experience along with solving the technical issues. Any issue that is called in is logged and given a response time target. All activities are well documented as to outcome and resolution in a central system, so we don’t have the same issues happening again and again. The results speak for themselves: our help desk has a 9.8 out of 10 satisfaction rating!
Below you’ll find our range of Smart Home Support packages. Choose the package that makes the most sense for your home and budget. Not sure which package is the best fit for your home? Contact us and we’ll guide you to the best fit for your needs. SmartHomeWorks supports any system that our smart home integration team installed or certified in all our packages, from lighting and AV to security.
Silver
Our Silver Managed Smart Home service is perfect for homes with simpler smart home systems. Our award-winning remote support team diagnoses and fixes issues quickly. Should onsite support be needed, that will be charged at a discounted rate.
Gold
Our Gold Managed Smart Home service is perfect for larger homes with onsite response provided at no extra charge, should it be needed. We also guarantee that we’ll have a technician onsite within five days and include onsite system check-ups twice yearly.
Platinum
Our Platinum Managed Smart Home service is perfect for a home that is fully smart! If you want the fastest response times and onsite visits included, this package is for you. We also visit your home to check up on all of the systems quarterly as well.
| Service | Silver | Gold | Platinum |
|---|---|---|---|
| Lighting |  |
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| AV | |
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| Security | |
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| Remote Support | |
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| Remote Changes | |
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| Software Update | |
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| On-site Support | Not Included | No Callout Fee | Up to 4 Callouts |
| Annual Cost | $ | $$ | $$$ |
Features
Remote Troubleshooting
Remote troubleshooting on any smart home technology that SHW has installed or certified. Our system designs ensure that we can fix problems 95% of the time without sending someone onsite.
Remote Support
Remote support for any network, WiFi, or smart home related questions. Have a question? Just email or call with your query.
Remote Changes
Remote changes to lighting scenes and audio video setups. With our remote access capabilities, we can do whatever you want without having to intruding on your personal space!
Software Update
Your smart home systems need the latest updates to get new features and the latest security updates. Our software updates are all done remotely.
Onsite Check-ups
Onsite check-ups give us a chance to check everything once over and make sure all systems are running fine.