Smart Home Works Service Division

Here at SHW we have a Sydney-based help desk which emphasises our client experience along with solving the technical issues. Any issue that is called in is logged and given a response time target. All activities are well documented as to outcome and resolution in a central system, so we don’t have the same issues happening again and again. The results speak for themselves: our help desk has a 9.8 out of 10 satisfaction rating!

Features

Remote Troubleshooting

Remote troubleshooting on any smart home technology that SHW has installed or certified. Our system designs ensure that we can fix problems 95% of the time without sending someone onsite.

Remote Support

Remote support for any network, WiFi, or smart home related questions. Have a question? Just email or call with your query.

Remote Changes

Remote changes to lighting scenes and audio video setups. With our remote access capabilities, we can do whatever you want without having to intruding on your personal space!

Software Update

Your smart home systems need the latest updates to get new features and the latest security updates. Our software updates are all done remotely.

Onsite Check-ups

Onsite check-ups give us a chance to check everything once over and make sure all systems are running fine.